Today, AI (Artificial Intelligence) tools are the latest trending technology running in the market. With ChatGPT and many other AI tools coming up every other day, lives are becoming easier and hassle-free. AI tools are actively contributing to making the everyday works of our day-to-day lives easier and quick. With this view, in this article, we will tell you about another AI tool that is becoming quite popular because of its functions. So, folks, are you ready to learn about Cresta- the AI tool which made $50 million? Surprising, Right? Let’s know more about it!
Who is Cresta?
Well, I am sure folks that this is the first question that popped up in your mind after you came further into the article. Not to keep the curiosity more, Cresta is an AI-powered platform that offers real-time support to help customer service agents to respond to queries it also includes chats, calls and, by using this technology, this AI platform has raised a whopping amount of $50 million in a series B round of funding. Isn’t it amazing, folks?
The company’s latest investment, led by Sequoia Capital, in participation from Greylock Partners, Andreessen Horowitz, Allen & Company, and Porsche Ventures, has come after a year of growth where the revenue is seen to be quadrupled. When it comes to reading any first-year growth matrix, it is difficult to read. But the companies are looking to get their hands on the technology that helps them optimize customer-facing operations.
Investments and Cresta
It is seen that the contact centers have proven a fertile ground for AI, with a line of companies that are emerging to offer their take on the view of how automation can improve companies’ customer interaction.
Recently, it has been announced by Uniphore that a fresh amount of $14 million will be invested in both video and voice calls, and not only this, the Talkdesk has launched a new “human-in-the-loop” for contact centers.
Focus of Cresta
Well, folks, since we have an idea about Cresta now, isn’t it amazing to think how far an AI tool can generate a whopping revenue in the first year? The world of technology is always growing with each passing day. The development of Cresta is no news. It is evolving in its function as it continues to generate revenues and investments. But do you know about the focus of Cresta? Well, to know about it, you have to keep reading!
As we have already mentioned about the popularity of Cresta among the companies and the investments it is attracting, let me tell you folks that Cresta shares common ground with many of these companies, and though it has a specific focus to learn from what do the best-performing agents do and bypassing this knowledge to the colleagues while nudging them with the suggested responses.
The San Fransico-based company has officially been launched the last year with $21 million in funding. It has got amassed an impressive roster of clients, including Intuit, Adobe, and Dropbox. Cresta recently introduced Voice to Phone target-based sales and contact center teams. Not only this, it has launched an integration with Amazon Web Services along with Amazon Connect Cloud contact service performed last year.
More about Cresta
Are you folks interested to know more about Cresta? If yes, then keep reading.
Cresta gives a comprehensive solution that helps business leaders, managers, and agents to work smarter and faster without having to navigate between disconnected tools and applications. Not only this, there are major advancements to Cresta’s existing Agent Assist and Direct Products, and this release marks the introduction of two new products- Cresta Insights, which is a powerful AI tool to help leaders understand customers in real-time and Cresta Chatbot, which helps the contact centers in identifying and automating high-value chatbot use cases.
There are many ways through which Cresta, an AI tool, helps businesses through its real-time platform service:
Cresta has one of the largest agents’ assistance offerings in the latest, along with the latest enhancements, which take agent productivity and efficiency to new heights. The updates which are included in Cresta are Auto Summarization and Auto Note Taking, which help in removing post-call tasks and improve disposition accuracy by automating 100% of call notes and summaries in real-time.
Cresta Insights helps leaders understand conventional data and drive business strategy and action. Real-time conversations are used by Cresta Insights, and this offers a deeper understanding of customer behavior.
When we talk about the Cresta Chatbot has its features. It helps in empowering businesses by driving intelligent automation and also creates self-service chatbots which resolve customer needs without the need to talk to an agent.
Cresta opera is a new capability within the Cresta Director, which is an AI-powered Console. Opera helps by opening the AI Black box and gives the business a simple no-code interference in order to build and deploy AI-based coaching across their center in a matter of minutes.
Why Cresta?
Well, the la Cresta is definitely a useful AI tool that has managed to help businesses tremendously and is continuing to do so needless to mention the headline still remains the Cresta 50m series sequoia which has made Cresta ai 50m a hot topic in the technological world.
The use of AI technology is increasing, and with the benefit of these AI tools like Cresta, the world is reaching new heights. So, folks, you can look out for Cresta in many businesses and cannot help to wonder how an AI tool has changed business tactics as well as is set to change the technological world in the near future.
Conclusion
That’s all, folks. Hope the article helps you get all the relevant information you need.
